Terms of Service

By accessing or using Tokyo Playbook (“the Service”), operated by Tokyo Playbook LLC (“we”, “us”, “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 13 years old (or 16 in the EU/EEA) to use the Service. By creating an account, you represent that you meet this age requirement.

Tokyo Playbook is a digital travel guide for Tokyo, Japan. The Service includes curated recommendations, an AI chat assistant, interactive maps, trip planning tools (saved spots, notes, checklists, countdowns), and optional premium content.

You may create an account to access personalized features. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating an account. You may not share your account with others or create multiple accounts.

You may create trip notes, custom saved spots, and other content within the Service (“User Content”). You retain ownership of your User Content. By creating User Content on the Service, you grant us a limited license to store, display, and process it solely to provide the Service to you. We do not share your User Content with other users or third parties, except as described in our Privacy Policy (e.g., chat messages sent to Anthropic for AI processing).

Premium content is a one-time purchase processed securely through Stripe. Premium access is granted per account and is non-transferable.

Refund Policy: Because premium content is a digital product delivered immediately upon purchase, all sales are final. If you experience a technical issue that prevents you from accessing your premium content, contact us at contact@tokyoplaybook.com and we will work to resolve it or issue a refund at our discretion.

Our AI assistant provides travel recommendations based on curated knowledge and AI capabilities. By using the AI chat, you acknowledge that:

• AI responses may contain inaccuracies, outdated information, or errors — always verify important details (hours, prices, reservations, closures) independently before relying on them
• Recommendations are informational only and do not constitute professional travel, medical, legal, financial, or visa/immigration advice
• Your chat messages are sent to a third-party AI provider (Anthropic) for processing, as described in our Privacy Policy
• Chat history is stored in your account and may be reviewed in anonymized form to improve the service
• Usage limits apply based on your account type (free or premium)

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to circumvent usage limits, access controls, or paywalls
• Scrape, copy, or redistribute content from the Service
• Use automated tools or bots to access the Service
• Impersonate others or provide false information
• Attempt to extract, reverse-engineer, or replicate the AI assistant's knowledge base or system prompts
• Use the AI assistant to generate content that is harmful, illegal, or violates third-party rights

All content on Tokyo Playbook — including text, recommendations, design, code, and branding — is the property of Tokyo Playbook LLC and protected by copyright. You may not reproduce, distribute, or create derivative works without our written permission. AI-generated responses are provided for your personal use and may not be republished or redistributed commercially.

Some links on the Service are affiliate links to third-party services (such as Klook, Airalo, and Agoda). We may earn a small commission at no extra cost to you. We only recommend tools and services we personally use and trust. We are not responsible for the products, services, or practices of these third-party sites.

You may delete your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or attempt to circumvent the Service's security or access controls. Upon termination, your right to access the Service ceases. We may retain certain data as required by law or as described in our Privacy Policy.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or reliability of any information provided, including AI-generated responses, restaurant recommendations, pricing, hours, or availability. Travel involves inherent risks, and you are responsible for your own travel decisions and safety.

To the maximum extent permitted by law, Tokyo Playbook LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to reliance on AI-generated recommendations, missed reservations, travel disruptions, or third-party service issues. Our total liability for any claim shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

You agree to indemnify and hold harmless Tokyo Playbook LLC and its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Any dispute arising from these Terms or your use of the Service shall be resolved through good-faith negotiation. If we cannot resolve the dispute informally, it shall be settled through binding arbitration administered under the rules of the American Arbitration Association, except that either party may bring claims in small claims court if eligible. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

We may update these Terms from time to time. We will notify users of material changes via email or a notice on the website. Continued use of the Service after changes constitutes acceptance of the new Terms.

For questions about these Terms, contact us at contact@tokyoplaybook.com.